Do you want to build harmony with your clients? Are you trying to figure out what to do when the client hits a note that is off-key? This session provides you with practical tools and tips to help you navigate difficult situations with clients. Learn to work effectively with difficult people. This interactive session uses a combination of discussion, exercises, and case studies to build the skills and confidence you need to serve your most challenging clients while you also stay in tune with your own business needs and goals.
You also receive a list of helpful resources to support continued skills development.