The challenge for every management team is how to drive organizational performance. This challenge is further enhanced given the current dynamic business and economic conditions as well as the significant disruptive changes that every organization has to face including the transition to agentic AI. Such a challenge is not, and should not be the burden of any one area of the organization. It is a collective responsibility of every person in the business. It cuts across the entire organizational spectrum from product or service innovation, sales and marketing, production and operations, logistics, human resource management and financial management. These issues are relevant to trading, manufacturing or service organizations in the private sector as well as public sector. Successful organizations are those that have agile and integrated management control systems that can effectively drive organizational performance. With the arrival of digital and AI technologies new frontier businesses are emerging. This program will provide delegates with a framework for how best to manage and drive performance in their organizations. It will identify managerial skills and competencies that are required to gain a competitive advantage. Such change also requires a shift in mindsets to exploit technology. How many managers are ready for this challenge? This workshop will explore the above issues and give attendees confidence to enhance their value addition in their organisations.
Course ID: DOP
Driving Organizational Performance
Learning Objectives
Upon completion of this course you will be able to:
- Analyze the scope of organizational performance management
- Determine the importance of management control systems
- Identify the keys drivers of performance
- Apply strategic concepts and models to drive performance
- Choose how to align all employees to the organisation’s strategies
- Determine management accounting tools and techniques that support performance management
- Apply effective financial management
- Determine and develop KPI’s that drive performance
- Use Big data, analytics and AI to driving performance management
Major Topics
- Understanding the spectrum of organizational performance Organizational performance management cuts across the distinct areas of – Customer satisfaction, People, Community, Business development, Operations and Financial Management. This session will explore how managers can identify the drivers of performance in these respective areas.
- The key strategic aspects of driving performance in organization Strategy is an important and effective aspect of performance management. This session will focus on the integration of strategy and strategic processes in effectively driving performance management in organizations. Integrated strategic frameworks will be considered along with various strategy models.
- Critical success factors of organizational performance Performance success can only be achieved by identifying the critical success factors that drive such performance. This is a challenge to many managers. This session will show managers how to hone in on the critical success factors that are not easily identified and furthermore keep changing in a dynamic and disruptive environment.
- Driving Top line performance This session will consider the fundamental drivers of top line performance – products, customers and revenues and how to optimize the balance between them. It will consider strategic models for driving top line performance. The use of big data and analytics in driving the top line will also be explored.
- Bottom line cost management Effective cost management is a vital part of achieving corporate success at the bottom line. This session will explore powerful management accounting tools and techniques that can significantly influence organizational performance.
- Effective financial management Balance sheet and working capital management are essential aspects of organizational success. This is not only the responsibility of the finance function but of all managers within the organization. This session will look at how all parts of the organization can play a vital role in contributing to effective financial management.
- Risk management Every organization is exposed to risk and this phenomenon is increasing significantly especially in the current disruptive environment. Identifying and mitigating risks is the biggest challenge that managers face. Further, the most challenging risks are strategic risks. This session will look at all aspects of risk in respect of all the critical success factors that influence organizations and explore how they can be managed.
- Developing effective KPI’s to drive performance Organizations have many KPI’s that they use to manage. However, are they the relevant and useful KPI’s that will actually drive performance? This session will explore the fundamental principles of what KPI’s are meant to do and how to come up with appropriate KPI’s that will measure, monitor and drive performance including exploring balanced scorecards with employee related KPI’s.
Who Should Attend
CEO’s, General Managers, Sales & Marketing Managers, Operations and Production Managers, Logistics and Supply Chain Managers, Finance Managers and Human Resource Managers and also senior staff in all these areas. Suitable for those in any size of organisation
Fields of Study
Business Management & OrganizationPrerequisites
Ideally delegates should be at mid-management level with 4-5 years of experience in an organisation across any functional area.