What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
Learning Objectives
Define excellent customer service
Identify skills needed for excellent customer service
Describe how best to serve your external customers
Describe how best to serve your internal customers -your boss, departments, and your employees
Major Topics
Internal vs External Customer Service
Servicing Customers Well
Customer Needs & Wants
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
Business & Industry
T Shaped Professional Communication
CPE Field of Study
Communications and Marketing
1.0
Who Should Attend
CPAs, corporate finance teams, business leaders and other financial professionals
