Lowe’s – (AM) Conflict, Communication and Critical Thinking in a Modern Organization (Part One)
Description
Themes: Crucial Communication, Critical Thinking, and Conflict Resolution Tools
Poorly handled conflict is a significant threat to a cohesive, sustainable culture. It ties up manager’s time, triggers turnover of high performers, and reduces productivity. Clearly, we need to address both conflict and communication using advanced modern training techniques, using examples that align with attendee’s daily interaction and opportunities to practice new skills.
Additionally, there are many kinds of “problem communicators” in the organizational jungle. Even seasoned professionals find it challenging to deal with others who have aggressive communication styles, or are “passive aggressive, or other disruptive types.
In this interactive session, participants will learn a systematic, critical thinking-based approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture. This course is presented through lecture, group discussion, and interactive exercise.
This workshop uses action-oriented learning, teaching practical skills that can be used right away.
Learning Objectives
Recognizethe impact of workplace conflict
Identify the causes of personal conflict
– Workplace Conflict
Discover how conflict can damage a high performing culture
– Communication
Assess the style of the individuals that you are communicating with
Have crucial, courageous conversations
Identify core communication competencies that all professionals should have
Recognize how to deal with the challenge when nothing works
– Conflict Management
Indentify organizational conflict styles
Indentify individual conflict styles
Resolve rational and irrational conflicts
Understand the two types of power (formal and informal) and when to use them
Develop and use a personal power map
Employ conflict prevention
Major Topics
Defining the problem – The multiple types of difficult people and how to spot them.
Clarifying the cost – the damage done by difficult people
Advanced Critical Thinking skills that can guide communication challenges
Three absolute do’s and don’ts in managing conflict with difficult people
How to recognize “shark” like behavior
Distinguishing rational from intuitive approaches
How to expand your behavioral flexibility to handle specific kinds of tough situations
Using “pacing behavior” to build trust and defuse anger patterns
Improving interpersonal communication skills
How to reduce the hiring of employees with “victim mentalities”
Provider
Business Learning Institute
Course Level
Intermediate
Professional Area of Focus
T Shaped Professional Leadership
T Shaped Professional Communication
CPE Field of Study
Communications and Marketing
4.0
Who Should Attend
Leaders in an organization who want to improve their communication and conflict resolution skills
