KPMG – Using Healthy Workplace Conflict to Create Innovation
Description
Conflict immediately invokes thoughts of battle, shouting matches, silent treatment or even negative relationships. However, conflict can be a natural process of communication that facilitates the sharing of divergent viewpoints. In this session we will discuss how leaders see conflict as a necessary process to improve, evolve and achieve high results that lead to workplace innovation that impacts internal and external products and services. Learn the processes to gain multiple perspectives on critical issues to make your workplace a high performing environment where idea sharing and healthy discourse can thrive. (This course can be taught from a 1.5 up to a 4-hour format and can be customized to deliver to all levels.)
Learning Objectives
Apply communication techniques more effectively
Use healthy discourse to create a high-performing work environment
Self-examine needs and understand the needs of others when conflict arises
Recognize a “better good” that will spark innovation within group dynamics
Major Topics
Leaders and conflict
Barriers or group think
Why is conflict good?
Addressing Workplace Conflict in two categories – “like-to-have” “need-to have”
5 ways conflict is handled in the workplace (and life)
How to effectively manage conflict and create a high performing workplace and innovation
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
T Shaped Professional Leadership
T Shaped Professional Communication
T Shaped Professional Integration and Collaboration
