Is your Customer Service team paying for itself? Through proven ideas and initiatives, you can develop programs to increase sales revenue, improve customer/client retention, and create career opportunities through your Customer Service department.
After completing this course, you will be able to:
-Select Customer Service initiatives to drive revenue
-Distinguish your CS Team into a department that pays for itself
-Select programs to increase customer/sales retention and average transaction amount
-Identify how to increase employee retention
-Recognize and identify staff talent
-Indicate new ideas to stimulate sales growth
-Recognize how to use data to pinpoint hidden sales opportunities
-Using data to find hidden opportunities
-Developing winning upsell programs
-Shifting your Customer Service team to the front line of sales and retention
-Brainstorming ideas to increase revenue through Customer Service
-Improving employee morale and retention through innovative sales campaigns
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