Kersten – First Break All the Rules: Employee Engagement and Retention
Description
A landmark book by Marcus Buckingham, “First, Break All the Rules,” reshaped the business language of a generation. All managers and leaders aspiring to be great should have an understanding of the work behind this book, and the lessons available for all to learn. The impact of this knowledge is deep and far-reaching.
Learning Objectives
Understand the Gallup studies behind the title
Discuss what great managers do differently
Know the difference between “satisfaction” and “engagement”
Recognize how engagement affects employee retention
Major Topics
Review of the Gallup studies and results
Review and discussion/explanation of the “Gallup 10” employee satisfaction questions used in many surveys today
Definitions of satisfaction, engagement, retention and impact of each on organizational performance
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
T Shaped Professional Leadership
T Shaped Professional Integration and Collaboration
