Hyster-Yale – Off Scr!pt: Mastering the Art of Business Improv
Description
Going OFF SCR!PT doesn’t come naturally to most organizational leaders. We want to control the narrative, ensure ideal outcomes, script the conversations, manage the problems, predict the future, and win (negotiations, new business, market share, and more). But what if good leaders could become better leaders by doing the opposite — by letting go of the control, by going “off script” in their conversations and negotiations, by being present instead of rushing to the future, and by collaborating in authentic, empathetic ways.
Learning Objectives
Embracing the philosophy of “Yes! And”
Recognize that over-preparing is the key
Reading the audience and be prepared to go “Off Script.”
Implement the strategy of “listen to understand.”
Develop an adaptability strategy
Design a collaborative culture and trust your team
Value taking risks
Major Topics
Become an active listener
Embracing the Yes! And mindset
Foundations of improv: respect, trust, support, listen, focus, adapt, Yes! And
Over prepare and throw away the script
Divergent thinking vs. convergent thinking in the creative process
Improv leadership is the opposite of ego leadership
