Andersen Tax LLC – MBAexpress: Key Concepts of Performance Management
Description
If you don’t have the time to complete an MBA degree but still want to understand the key concepts, then this course is for you. This course is designed for managers, professionals, and business owners who want to develop a broad perspective to deal more effectively in today’s rapidly changing and increasingly complex business environment. Learn the key elements and components of a traditional MBA while looking strategically at an organization from a holistic perspective to improve business planning and decision-making, You will also learn to recognize how different business processes drive results as well as identify the effective use of key performance indicators to motivate, measure, evaluate, and improve results.
Learning Objectives
Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
Identify the key characteristics of a balance scorecard
Identify the four perspectives of the balance scorecard
Define business process improvement
Identify 14 steps to business process improvement
Recognize the benefit of “Lean” business
Identify 3 pillars of lean
Define excellent customer service
Identify the finance department’s product
Identify the finance department’s customers
Serve their customers well
Identify skills for excellent customer service
Identify different methods in dealing with change
Recognize the importance for continuously evolving
Contrast the differences between imposed and designed change
Identify how to get employees to “BUY” into change
Define the process of performance management
Identify an employee goal setting process
Recognize how to motivate employees
Identify the parts of the project management process
Recognize the importance of considering “Personality Styles” when assembling project teams
Illustrate the benefits of replacing the timesheet as described in the article “Project Management for Accountants”
Major Topics
MBAexpress – Key Concepts of Performance Management contains the following modules:
Balanced Scorecard – Discuss in depth the four perspectives of the balanced scorecard (financial, customer, business process, learning & growth); Articulate the value that a balanced scorecard brings to an organization; Discuss the value of identifying a small number of strategic objects for each perspective
Business Process Improvement – Benefits of Lean; Lean in a Service Organization; Flow Organization; Reducing costs; Maximizing productivity; Minimizing waste and re-work; Best practices; The lean business; Value and value stream; Pursuit of perfection; Employee empowerment
Excellent Customer Service – Internal vs External Customer Service; Servicing Customers Well; Customer Needs & Wants
Effective Change Management –
Different personality traits and how they might react during a time of change; The five change management principles; Kotter’s 8 step change model, Who Moved My Cheese and adaptive change as described by Jim Collins concept of the Big Hairy Audacious Goal (BHAG)
Performance Management – Key Elements of Developing People; Setting Performance Goals Steps; Employee Motivation Elements; Formal vs. Informal Compensation
Project Management – Discussion of the 5 groups that exist in a project management process (initiating, plan, execute, monitoring & controlling, and close); Identifying the 10 knowledge areas that exist in a project management process: Explaining that change management is an area that exists within a project management system
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
Business & Industry
T Shaped Professional Leadership
T Shaped Professional Strategic and Critical Thinking
CPE Field of Study
Business Management & Organization
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Who Should Attend
CPAs, corporate finance teams, business leaders and other financial professionals
