B&I Mastermind Series – Conflict and Communication in a Remote Workforce ‐ You vs. Me vs. Tech
Description
Change and innovation creates conflict – and must be dealt with in a healthy way. This is even more difficult in a “distributed workforce” environment. In this interactive session, participants will learn a systematic approach on how to deal with “controlling” types..
Learning Objectives
Recognize the impact of personal and workplace conflict
Identify individual communication styles
Identify ways to deal with the really tough communication challenges
Develop your own personal power map
Identify individual and organizational conflict styles
Identify do’s and dont’s for preventing workplace conflict.
Major Topics
Defining the problem – The multiple types of difficult people and how to spot them.
Clarifying the cost – the damage done by difficult people.
Three absolute do’s and don’ts in managing conflict with difficult people.
How to recognize “shark” like behavior.
Distinguishing rational from intuitive approaches.
How to expand your behavioral flexibility to handle specific kinds of tough situations.
Using “pacing behavior” to build trust and defuse anger patterns.
