The Next Steps series gives you a reality-based set of tactics to
help you and your staff thrive in the future.

course instructor

Karl J. Ahlrichs

Karl J. Ahlrichs, SHRM-SCP, SPHR is one of the most beloved instructors from the Business Learning Institute. He has broad experience in the “human capital” of Finance and Accounting, specializing in Human Resources, Operations, and senior-level problem solving.

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Next Steps Series Courses

NEXT STEPS SERIES – CHANGE: Avoiding Ulcers in the New Abnormal World

This one hour course gives attendees a proven set of tools to better handle the changes in their work and personal lives. The overall goal is an adaptable, resilient workforce that is comfortable with continuous change.

NEXT STEPS SERIES – CLIENT NEEDS: Beyond Best Practices in Client and Customer Service

Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability.

NEXT STEPS SERIES – Development: Moving from Employee to Manager to Leader

This one hour course will give new supervisors, managers and leaders the skills and understanding needed to successfully navigate the transition.

NEXT STEPS SERIES – Engagement: Motivating the Next Workforce

This one hour course will review how to hire well and techniques to keep your best performers engaged and wanting to stay with your organization.

NEXT STEPS SERIES – Greatness: Building a Productive, Resilient Workforce

In this course we will look at improving a process that is deeply flawed, and we will look objectively and outside the box on things we can do to identify and hire high performers.

NEXT STEPS SERIES – Inclusion: Building a Sustainable Culture of Diversity

This one hour fast-paced course updates one’s strategic view of the world of Diversity and Inclusion, and applies it to the specialized world we work in.

NEXT STEPS SERIES – THE Next Generation: A Different Take on the Generations

This program has a different focus – a more inclusive look at the generations, with a focus on communication methods to bridge the gaps. With the overall size of the millennial cohort in the workforce, this presentation spends a majority of its time on communicating with Millennials.

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