In today’s rapidly changing environment, business partners expect better collaboration, customers demand personalized and frictionless interaction and new regulations mandate different operating models. Change can be daunting, however, the alternative to adapting to new technologies is more scary than moving forward. (Can be presented in a 50 – 100 minute timeframe)
Course ID: WSSNO
Why Standing Still is Not an Option
Learning Objectives
- Identify global trends that are driving the pace of change
- Identify business processes that must transform to meet customer and business partner expectations
- Develop strategies to lead and influence change
Major Topics
- Global and Industry Trends
- Emerging Technologies
- Journey Mapping
- Change Management
Who Should Attend
Professionals who want to stay abreast of the trends impacting business
Fields of Study
Business Management & OrganizationPrerequisites
None