If a behaviour seems harmful or counterproductive, it is always driven by a desire for a positive outcome. Understanding and tapping into those positive intentions can unlock the power to change a behaviour and achieve the desired results.
For example, imagine you have a team member who consistently misses deadlines. Rather than assuming they are lazy or unmotivated, consider the positive intention behind their behaviour.
Maybe they are struggling with workload management and need additional support or training.
Or perhaps they are dealing with a personal issue that is impacting their ability to focus.