There is a big difference between hearing and listening. Listening is harder than you think. It’s not about you, it’s about the audience – about the person you’re talking to. Listening is about setting aside our issues, our concerns, our biases, and our judgment so that we can truly listen to what someone else is saying.
Course ID: MBALFL
MBAexpress: Listening for Leaders – V 2.0
Learning Objectives
- Recognize why listening is harder than we think.
- Identify eight listening “don’ts”
- List three steps for quality listening
Major Topics
- Types of listening
- Levels of listening
- Listening to respond
- Introverts and Extroverts
- Listening bias
- Body language
Advanced Preparations
None
Who Should Attend
CPAs, corporate finance teams, business leaders and other financial professionals
Fields of Study
Communications and MarketingPrerequisites
None