If you don’t have the time to complete an MBA degree but still want to understand the key concepts, then this course is for you. This course is designed for managers, professionals, and business owners who want to develop a broad perspective to deal more effectively in today’s rapidly changing and increasingly complex business environment. Learn the key elements and components of a traditional MBA while looking strategically at an organization from a holistic perspective to improve business planning and decision-making, You will also learn to recognize how different business processes drive results as well as identify the effective use of key performance indicators to motivate, measure, evaluate, and improve results.
Course ID: MBAPERFO
MBAexpress: Key Concepts of Performance Management
Learning Objectives
- Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
- Identify the key characteristics of a balance scorecard
- Identify the four perspectives of the balance scorecard
- Define business process improvement
- Identify 14 steps to business process improvement
- Recognize the benefit of “Lean” business
- Identify 3 pillars of lean
- Define excellent customer service
- Identify the finance department’s product
- Identify the finance department’s customers
- Serve their customers well
- Identify skills for excellent customer service
- Identify different methods in dealing with change
- Recognize the importance for continuously evolving
- Contrast the differences between imposed and designed change
- Identify how to get employees to “BUY” into change
- Define the process of performance management
- Identify an employee goal setting process
- Recognize how to motivate employees
- Identify the parts of the project management process
- Recognize the importance of considering “Personality Styles” when assembling project teams
- Illustrate the benefits of replacing the timesheet as described in the article “Project Management for Accountants”
Major Topics
- MBAexpress – Key Concepts of Performance Management contains the following modules:
- Balanced Scorecard – Discuss in depth the four perspectives of the balanced scorecard (financial, customer, business process, learning & growth); Articulate the value that a balanced scorecard brings to an organization; Discuss the value of identifying a small number of strategic objects for each perspective
- Business Process Improvement – Benefits of Lean; Lean in a Service Organization; Flow Organization; Reducing costs; Maximizing productivity; Minimizing waste and re-work; Best practices; The lean business; Value and value stream; Pursuit of perfection; Employee empowerment
- Excellent Customer Service – Internal vs External Customer Service; Servicing Customers Well; Customer Needs & Wants
- Effective Change Management –
- Different personality traits and how they might react during a time of change; The five change management principles; Kotter’s 8 step change model, Who Moved My Cheese and adaptive change as described by Jim Collins concept of the Big Hairy Audacious Goal (BHAG)
- Performance Management – Key Elements of Developing People; Setting Performance Goals Steps; Employee Motivation Elements; Formal vs. Informal Compensation
- Project Management – Discussion of the 5 groups that exist in a project management process (initiating, plan, execute, monitoring & controlling, and close); Identifying the 10 knowledge areas that exist in a project management process: Explaining that change management is an area that exists within a project management system
Who Should Attend
CPAs, corporate finance teams, business leaders and other financial professionals
Fields of Study
Management Services, Business Management & Organization, Communications and MarketingPrerequisites
None