What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
Course ID: MBAECS
MBAexpress: Excellent Customer Service – V2.0
Learning Objectives
- Define excellent customer service
- Identify skills needed for excellent customer service
- Describe how best to serve your external customers
- Describe how best to serve your internal customers -your boss, departments, and your employees
Major Topics
- Internal vs External Customer Service
- Servicing Customers Well
- Customer Needs and Wants
Advanced Preparations
None
Who Should Attend
CPAs, corporate finance teams, business leaders and other financial professionals
Fields of Study
Communications and MarketingPrerequisites
None