Workplace conflict is inevitable, yet many leaders struggle to address it before it disrupts collaboration, weakens trust, and affects organizational performance. As organizations face increasing demands for teamwork, communication, and effective leadership, managers need practical strategies to recognize conflict early and respond with confidence. This interactive course equips leaders with practical frameworks to identify conflict before it escalates, navigate difficult conversations, facilitate productive resolutions, and build a culture where healthy conflict strengthens collaboration and organizational performance. Participants will leave with actionable strategies they can apply immediately to improve team relationships and leadership effectiveness.
Course ID: KCOHE
Keeping Conflict Healthy
Learning Objectives
Upon completing this course, participants will be able to:
- Identify the types of workplace conflict and the factors that contribute to conflict escalation.
- Analyze conflict situations to determine appropriate leadership responses based on the individuals and circumstances involved.
- Apply practical frameworks to de-escalate conflict, conduct difficult conversations, and facilitate productive resolutions.
- Determine when conflict should be managed directly by the leader and when escalation to Human Resources or other organizational resources is appropriate.
- Identify and develop a practical action plan to build a team culture where healthy conflict strengthens collaboration, trust, and organizational performance.
Major Topics
- Recognize conflict early using the Conflict Signal Framework to prevent issues from escalating.
- Assess your personal conflict style and understand how it influences team dynamics and leadership effectiveness.
- Apply practical frameworks to de-escalate conflict, actively listen, and lead difficult conversations with confidence.
- Facilitate productive conflict between employees while maintaining trust, credibility, and accountability.
- Determine when to resolve conflict independently and when to appropriately involve Human Resources.
- Develop a 30-day Conflict Leadership Action Plan to build a culture where healthy conflict strengthens collaboration and organizational performance.
Advanced Preparations
None
Who Should Attend
Supervisors, managers, directors, executives, business owners, and emerging leaders responsible for navigating workplace conflict, strengthening team collaboration, leading difficult conversations, and building a culture where healthy conflict supports organizational performance.
Fields of Study
Business Management & OrganizationPrerequisites
Participants should have foundational leadership or management experience and a basic understanding of leading teams, workplace communication, and managing employee performance.