As AI becomes more prevalent across organisations, employees and managers are increasingly expected not just to be aware of it, but to understand how it works, how it can be used, and where its limitations lie. This one-day programme builds on the basics to develop a deeper, more confident understanding of AI and its practical application in the workplace. The course explores how AI systems learn, why they can sometimes produce errors or bias, and the role people play in interpreting and challenging AI-generated outputs. Through discussion, examples and practical exploration, participants will consider how AI could support efficiency, quality and decision-making, while remaining mindful of ethical, legal and data-related considerations. The day concludes by helping participants identify realistic opportunities to apply AI thinking within their own context, and the actions needed to engage with AI responsibly and effectively.
Course ID: ITAIUA
Introduction to AI – Understanding and Application
Learning Objectives
- Explain how different types of AI are used in modern workplaces
- Recognize, at a high level, how AI systems learn and why human oversight is essential
- Identify suitable tasks and activities where AI could add value
- Recognize the limitations, risks and potential biases associated with AI
- Apply critical thinking when interpreting AI-generated outputs
- Explore practical opportunities to use AI in their own role or team
- Take informed next steps towards engaging with AI safely and responsibly
Major Topics
- What is AI – really?
- Where AI is already at work
- How AI works (without the technical detail)
- How can AI support us at work
- Mindset, responsibility and risk
- Exploring opportunities at your organisation to drive AI benefits
- Continuing to learn responsibly
- Building confidence without over-reliance
Advanced Preparations
None
Who Should Attend
People wanting an introduction to AI and how they can use it at work.
Fields of Study
Information TechnologyPrerequisites
None