In the world of accounting and finance, technical skill is essential—but it’s not enough. The professionals who stand out are those who bring clarity, energy, and follow-through to every interaction. Whether it’s with internal teams, clients, or leadership, the ability to communicate concisely, listen with empathy, and take ownership of results is what builds long-term trust and career and organizational growth. This hands-on workshop focuses on five essential workplace traits—often overlooked but highly valued —designed to elevate your presence, sharpen your communication, and strengthen your team’s impact as professionals.
Course ID: ISBTIOS
Impact Skills: Building Trust, Influence, and Organizational Strength
Learning Objectives
After completing this course, participants will be able to:
- Identify active listening and empathetic communication during team and client conversations.
- Recognize how to increase energy and professionalism, especially during stressful or deadline-driven situations.
- Recall and communicate complex information with clarity, tailoring the level of detail to the audience.
- Recognize ways to establish and follow through on expectations, action items, and commitments.
- Identify how to use persistence and focus to resolve problems and pursue opportunities with resilience.
Major Topics
Major topics covered:
- Listening and empathy in a deadline-driven environment
- Positive energy and professional presence
- Clear concise communication and expectations
- Follow-up and reliability
- Persistence and problem-solving
- Creativity and innovative thinking
- Managing stress and workload without losing your edge
Advanced Preparations
None
Who Should Attend
Finance and accounting teams at all levels – CPAs, Controllers, Executives, Management Staff, Accountants, Analysts
Fields of Study
Business Management & OrganizationPrerequisites
None