AI is changing how we work, but it can’t replace human judgement, composure and connection. The Human Intelligence Lab, created by Oliver Thompson, uses neuroscience, mindfulness and practical behavioural training to build the five human skills that matter most, the HI 5 Framework, helping leaders and teams think sharper, lead stronger and stay irreplaceable.
Course ID: HIL
Human Intelligence Lab
Learning Objectives
- Assess and recognise how their thinking, emotions and behaviour affect the people around them, and use that awareness to strengthen their personal impact.
- Evaluate and stay composed under pressure, managing stress and recovering quickly from setbacks so they make calm, balanced decisions.
- Assess and think critically about information, including AI-generated content, so that technology informs their decisions rather than making them.
- Formulate and build trust and rapport with colleagues, clients and stakeholders through empathy, active listening and clear communication.
- Formulate and lead people through change with confidence, creating a shared vision and adapting their style to the situation.
- Evaluate and apply Human Intelligence in their own role, whether that’s leadership, sales, service or communication, to improve performance and results.
- Interpret and use AI as a complement to their human skills, not a replacement for them, so they and their teams stay valuable as technology evolves.
Major Topics
- Self Awareness: understand your impact on others
- Self Regulation: stay calm and focused under pressure
- Critical Thinking: make sharper, better-informed decisions
- Human Connection: build trust that technology can’t replicate
- Adaptive Leadership: guide people confidently through change
Advanced Preparations
None
Who Should Attend
Leaders and senior managers who want to lead with calm authority, make sharper decisions under pressure and build high-trust teams. Middle and first-line managers stepping up to lead people through change. Sales professionals who want to build rapport faster, read clients better and move beyond transactional selling. Customer service teams who handle pressure and difficult conversations, and want to turn customer touchpoints into lasting loyalty. HR and L&D professionals looking to develop the human capabilities that matter most as AI changes the workplace. Teams and organisations that want a shared framework for communicating, collaborating and performing better together. Anyone who works with people and wants to stay valuable, confident and future-proof as technology evolves.
Fields of Study
Personal DevelopmentPrerequisites
None