Asking for a promotion, giving negative feedback, saying “no” to a supervisor – These are all the conversations that make life so complicated. Georgetown professor Sarah Gershman will show you how to navigate them smoothly, confidently, and effectively.
Course ID: DIFFCONV
How to Conduct Difficult Conversations in the Workplace
Learning Objectives
- Develop better listening skills
- Learn how to decide when to raise a conversation and when to let it go
- Learn how to manage complex emotions
- Learn how to steer a conversation forward
- Learn a process for navigating any conversation
Major Topics
- How to understand your own “triggers”
- How to read body language
- How to determine when to raise a topic and when to get it go
- How to separate intent from impact
- How to move away from blame
- How to identify and achieve concrete objectives in a conversation
- How to deal with particularly difficult people
Who Should Attend
Everyone
Fields of Study
Communications and MarketingPrerequisites
None