Let’s roll up our sleeves and identify practical applications of client experience principles in your business. Using Dan’s WISER methodology for creating remarkable experiences (Witty, Immersive, Shareable, Extraordinary, Responsive), we’ll brainstorm lots of ideas in real-time that are simple, practical, and inexpensive. You’ll walk away inspired and empowered to be The Experience Maker at your business!
Course ID: WISER
Getting WISER About Customer Experience In Your Business
Learning Objectives
- Identify key moments in their client journey where the experience can be improved.
- Indicate opportunities to uplevel an experience or eliminate a client pain point
- Recall multiple ideas/examples shared in the workshop to apply to their own business.
Major Topics
- Client Experience Idea Generation
- Introductory Client Journey Mapping
- Multiple Approaches For Improving Client Experience
Who Should Attend
Directors and managers who are responsible for execution of client experience initiatives and/or elements of the client journey (such as digital engagement, billing, communications, customer service, etc.)
Fields of Study
Business Management & OrganizationPrerequisites
None