This workshop focuses on improving leadership and communication skills by challenging the age-old philosophy that line managers feel the need to ‘tell’ their employees what to do, when and how. It introduces a more effective approach to leadership and management, first by understanding an individual’s ability and motivation to complete a task, and then giving the appropriate instruction. This short investment in time results in providing the right level of support for both parties and increases the probability of getting the desired result.
Course ID: GBOO
Getting the Best Out of Others
Learning Objectives
Upon completion of this course, leaders will be able to communicate more effectively both upwards and downwards, resulting in any task being completed on time and within budget. As a result, the business will see more engaged, productive, and satisfied clients, customers, and colleagues. Key outcomes include learning:
- How to build and sustain high-performing individuals by communicating effectively via one of four leadership styles at the appropriate time
- How to diagnose an individual’s ability and motivation to complete any task on time and to the right level of quality
- How to create a ‘performance contract’ with your line manager and/or your direct report, to clarify expectations up front, and reduce the element of surprise
- How to analyze performance problems efficiently and effectively and develop an action plan to improve the end result
Major Topics
- The workshop has been broken down into a series of inter-related topics to be delivered over the course of one day
- Understanding the differences between management and leadership and when both are required to get the best out of individuals
- Assessing an individual’s ability and motivation, so that there is a complete picture of their capability and desire to complete a task
- Understanding four ‘leadership styles’ and how to use each one to make an effective decision, communicate it clearly and ensure delivery on a consistent basis
- Participants complete a self-assessment exercise to identify where they have a ‘preferred’ style, match it against the ‘desired’ style, and test this with real-life work examples
Who Should Attend
The course is appropriate for leaders at any level. For example, new managers can learn how to create ‘good’ communication and leadership habits at the start of their career, middle-management benchmark those behaviours that may have become a ‘good’ or ‘bad’ habit, and more seasoned leaders use this as an opportunity to remind themselves of best practice leadership principles.
Fields of Study
Personal DevelopmentPrerequisites
It is useful for participants to have had some experience of managing others. This includes leading, managing, supervising, team leading, coaching, mentoring. A big part of the programme is to share experiences with others, so that all participants can learn, develop, and grow their leadership skills.