There is no greater determinant of your professional success than your ability to communicate effectively with your customers. In this fun and interactive workshop, you will gain a toolbox of simple and concrete customer service strategies that can be applied immediately – in a variety of settings. All participants will have opportunities for practice and feedback.
Course ID: EXCEPCUS
Exceptional Customer Service – Effective Communication
Learning Objectives
- Demonstrate respect for the customer (timeliness, readiness, responsiveness, etc.)
- Use understand the unspoken need of the customer
- Participants will learn how to:
- Deal with difficult customers
- Respond when you don’t know the answer
- Use and read body language
- Prepare for a meeting
- Apply customer service skills to a variety of different audiences (external customers, internal staff, volunteers, etc.)
Major Topics
- Concrete strategies to be applied immediately in any customer service setting
- Interactive exercises and discussion
- Opportunities to practice and receive feedback
- Real-life examples from other businesses and industries
Who Should Attend
Anyone who wants to improve their customer/client service skills
Fields of Study
Communications and MarketingPrerequisites
None