Course ID: EIA

Excellence in Action

Overseeing performance isn’t just about occasional assessments—it’s ongoing. Every interaction with our staff contributes to performance management, requiring continuous attention. Clear communication, active listening, and constructive feedback help maximise team potential and retain talented employees. Having a fixed mindset limits possibilities, while a growth mindset encourages innovation and customer focus at work.

For live/in-person events, this course is available for up to 6.0 CPE credits.

Learning Objectives

Apply and assess your own growth mind-set.
Determine ways to develop a growth mind-set.
Identify how to encourage a growth mind-set in the team.
Determine how to invite feedback from others to improve your own performance.
Determine your role in leading performance.
Determine what feedback is and its benefits.
Identify where your team needs to be, and where it is now in terms of its performance, behaviours, culture and sense of purpose.
Identify and recognise a range of tools and techniques to help you close the gap between your team’s current position and your ambition for the team’s future.

Major Topics

How’s your mindset? Fixed vs Growth? – lets find out!
Growth Mindsets – then next 4 steps
Growth mindset in action
Team Performance – blockers
High performing teams and their characteristics
Team culture

Advanced Preparations

None

Who Should Attend

First to middle managers

Fields of Study

Business Management & Organization

Prerequisites

None

Provider

Business Learning Institute

CPE Credits

6.0

Level

Intermediate

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