Course ID: EQWORK

EQ@Work: Mastering Emotional Intelligence in the Workplace

Emotional intelligence isn’t just a buzzword—it’s a measurable advantage in today’s workplace. EQ@Work is a practical and engaging workshop designed to help professionals and teams better understand themselves, connect more deeply with others, and handle challenges with confidence and empathy. Using the proprietary EQ@Work framework, participants will explore the core pillars of emotional intelligence that drive trust, performance, communication, engagement, and leadership. Whether you’re leading teams, collaborating cross-functionally, or navigating complex dynamics, this workshop equips you with the tools to elevate your impact at work.

For live and in-person events, this course is available for up to 4.0 CPE credits.

Learning Objectives

After this course, you and your team will be able to:

Identify and assess key dimensions of emotional intelligence in themselves and others.
Recognize how to improve emotional awareness, regulation, and resilience in high-pressure situations.
Identify ways to strengthen workplace relationships through empathy, communication, and trust.
Recognize how to respond effectively to conflict, feedback, and difficult conversations.
Identify strategies to support collaboration and team performance.

Major Topics

Major Topics Covered:

Introduction to Emotional Intelligence
EQ@Work Assessment: Know Your Strengths and Gaps
The six core dimensions of EQ: Self-Awareness, Self-Management, Social Awareness, Relationship Management, Workplace Empathy, and Team/Leadership EQ
Applying EQ to Real Workplace Situations -Growth Plan and Action Steps

Advanced Preparations

None

Who Should Attend

All staff.

Fields of Study

Personal Development

Prerequisites

None

Provider

Business Learning Institute

CPE Credits

4.0

Level

Basic

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