You’ll study clues in Leadership research showing excellent internal and external customer service produces profit. You’ll discover how to build top-down, customer service into your workplace.
Course ID: CSIWORK
CSI Workplace: Customer Service Is Your Profit
Learning Objectives
- describe steps to impact your culture for the health of your company
- define why your customer service externally must be extraordinary
- Upon completion of this program participants will be able to:
- outline how motivated employees create loyal customers
Major Topics
- Precise Language for Excellent Customer Service
- Harvard Business Review Research regarding Profitability and Customer Service
- Affirmation Styles for Outstanding Internal Customer Service
Who Should Attend
All professionals
Fields of Study
Business Management & OrganizationPrerequisites
None