Themes: Crucial Communication, Critical Thinking, and Conflict Resolution Tools
Poorly handled conflict is a significant threat to a cohesive, sustainable culture. It ties up manager’s time, triggers turnover of high performers, and reduces productivity. Clearly, we need to address both conflict and communication using advanced modern training techniques, using examples that align with attendee’s daily interaction and opportunities to practice new skills.
Additionally, there are many kinds of “problem communicators” in the organizational jungle. Even seasoned professionals find it challenging to deal with others who have aggressive communication styles, or are “passive aggressive, or other disruptive types.
In this interactive session, participants will learn a systematic, critical thinking-based approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture. This course is presented through lecture, group discussion, and interactive exercise.
This workshop uses action-oriented learning, teaching practical skills that can be used right away.