It sounds so simple – communicate clearly. All too often, what we try to communicate gets lost in translation despite our best intentions. We say one thing, the other person hears something else and misunderstandings, frustration and conflicts ensue. Fortunately, you can learn how to communicate more clearly and effectively. Whether you’re trying to improve communication with your manager or co-workers, you can improve the communication skills that enable you to effectively connect with others, build trust and respect and feel heard and understood.
Course ID: CE
Communication Essentials
Learning Objectives
- Recognize why communication is so important.
- Select and consider the right method of communication for the best result.
- Identify how to communicate clearly and assertively.
- Recall and be able to build swift rapport.
Major Topics
- First impressions
- How we communicate
- Our thinking process
- Body language
- Building rapport using the communication triangle
- The power of words
Advanced Preparations
None
Who Should Attend
Everyone
Fields of Study
Personal DevelopmentPrerequisites
None