Participants of this program will learn how to enhance their understanding of the basic principles of positive client service as well as build and improve client relationships. Understand approaches to effectively communicate with clients and apply practical tips to provide excellent client service and listen for client expectations and needs.
Course ID: BGCSE8
Beginners Guide to Client Service Excellence
Learning Objectives
- Define client service excellence
- List top client service principles and learn about companies at the forefront of this today
- Recognize that the key to a successful business is to provide client service excellence internally and externally
Major Topics
- Listening and questioning techniques to gain a better understanding of the clients needs
- An understanding of the behaviors that clients desire the most in a service provider – trust, ownership, respect, knowledge/expertise, professionalism
Who Should Attend
Experienced working professionals with several years as a technician with a current or new client(s)
Fields of Study
Communications and MarketingPrerequisites
Professional client relations experience