Course ID: BCC

Becoming a More Confident Communicator

How important is communication to your professional success? Experts tell us that as much as 82% of workplace problems are related to miscommunication. In this practical workshop, you will learn how to become a more effective communicator by maximizing your confidence, credibility, and collaboration during the communication process.

Learning Objectives

After completing this course, you will be able to:

  • Use eye contact, hand gestures, and your voice to become much more confident and credible during the communication process.
  • Select the most effective platforms to use while communicating in a virtual environment.
  • Leverage relaxation and breathing techniques to calm nerves and reduce anxiety while communicating.
  • Customize 3 ways to ensure that the intended message is consistently both received and understood.

Major Topics
  • 6 ways to use voice and body language to create a more powerful impact.
  • Two important strategies for effectively communicating in a virtual environment.
  • The biggest communication mistakes most people make, and how to avoid them.
  • 3 quick and easy ways to connect with almost anyone.
  • 2 critical components involved in active listening.
  • The best strategies for effectively using questions during the communication process.
  • When a lot of detail can hurt the communication process – and when it can help.
  • Key techniques for confidently communicating in an assertive way that minimizes misunderstandings.

Who Should Attend

All levels within an organization.

Fields of Study
Communications and Marketing


A desire to gain more confidence in communicating

Business Learning Institute

CPE Credits


This course is available for your group as:


Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.

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